TTT recrute un HD Global Technical Engineer

About the role:

IT HelpDesk Technical Engineer is responsible for providing support to all employees including those working from remote locations. IT HelpDesk Technical Engineer should be autonomous, meticulous, well-organized and be very capable of communicating effectively with all end-users. The core of the role is to provide the day-to-day support for all Operation centers, consulates and back office.  Also, IT HelpDesk Technical Engineer is responsible for handling in-coming questions from sites’ end-users via ticketing system, email and phone.

 

Main tasks:

• Basic knowledge of System administration, IT Infrastructure and Software development (including Data, Help Desk Management, Web, Network, Computers, CCTV, Printers, Scanners , Operations, Storage, Networks, Operating Systems, Compliance, Security, etc.) to troubleshoot the issues.
• Provide technical assistance and support for incoming queries and issues related to IT Help Desk and escalate to the correct IT team if necessary.
• Receive technical support tickets/calls, troubleshoot and resolve the issue.
• Configuring and troubleshooting Windows related issues.
• Test new technologies for possible implementations.
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business.

 

Skills and responsibilities:

• Identifying, documenting and troubleshooting user issues. Serving as the first point of contact for troubleshooting hardware and software problems and escalate to the correct party if needed.
• Resolving customer submitted requests through tickets/emails/phone calls, collaborating and working with other IT teams to resolve issues when needed.
• Knowledge with Windows is required.
• Knowledge with MS Active Directory, Cisco routers & switches is a plus

• Strive for high levels of customer service and customer satisfaction.
• Write test plan, test case, test report, user manual.
• Report to Help Desk manager periodically on the performance.

 

Exigences de l’emploi:

 

Basic Requirements:

• Excellent English verbal and writing skills.
• Strong self-organization skills.
• Effective communication skills. Ability to communicate technical information to both technical    and non-technical employees.
• Effective analytical and problem-solving skills. 

 

 

 

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